FAQ

Thank you for taking the time to shop with allforpets.lk

Our goal is to make your shopping experience easy, fast and enjoyable. The answers to our most frequently asked questions are listed below. If you don't find the answer to your question in this list please get in touch with us via Live Chat or email and we will assist you in any way we can.

Site Security

Secure Socket Layer (SSL) Technology

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. When sharing your payment details you will notice that the address of the webpage changes to https://www.allforpets.lk which indicates the secure socket layer is active to protect your details.

We will never share your personal details with anyone.

Orders

Has my Order shipped?

We dispatch orders within 24hrs of payment confirmation. If the order is placed on a weekend, it will be dispatched on the first working day. You will receive an email with tracking information when your order leaves our warehouse. You can also view the status of your order in the My Account tab of our home page.

Can I cancel or change my order once I have paid?

Yes, as long as your order status has not changed to Awaiting Shipment or Shipped . The easiest way to change your order is to call us on 077 619 7555 or email us on info@allforpets.lk

How do I track my order?

Once your order is shipped, you will receive an email with your unique tracking number, you can click on this tracking number to see the status of your order. If you don't receive this email, please check the Spam folder in your email system.
The other way to track your order is to view your Order Status.

My order is late or it never arrived.

If you don't receive your order within the timeframe specified in our shipping section please contact us on 077 619 7555 or email us on info@allforpets.lk and we will be able to assist you.

An item is missing or incorrect in my shipment.

We make every effort to ensure all your products are correctly delivered. However, sometimes mistakes can happen - don't worry - we will cover all the costs involved in getting the correct or missing product to you as soon as possible. Please contact us on 077 619 7555 or email us on info@allforpets.lk and we will fix the issue immediately.

My product is faulty or missing parts.

Please check Return policy below.

I don't want the product anymore and wish to return it.

Please see our Returns section here.

What is this 'First Timer' I'm seeing?

As a Thank You for visiting us, we are introducing a special offer to new clients. Simply, sign up using your best contact email address and we will send you a discount code exclusive to redeem this discount. We will NOT use your email or share your email with 3rd parties or use for marketing purposes. That's a promise!

Shipping

How much will the shipping cost?

We charge a flat charge of Rs.350.

Where do you ship to?

We ship products within Sri Lanka.

Returns

How do I return an item?

We want you to be 100% happy with the products you buy from us, so we are happy to exchange or refund any products for any reason as long as they are unopened in the original packaging.

We do ask :
That you return the products within 30 days of purchase. If the returned item was what you ordered and is not damaged or faulty but you've since changed your mind then we ask that you pay for returning the item to us. If you would like to receive an alternate product, please note that standard shipping charges will apply. Pet food and treats, for health reasons we don't accept returns unless due to a product recall or by consultation with a staff member. To return a product please call us on 077 619 7555 or email us at info@allforpets.lk, don't forget to include your order details and a contact phone number
One of our staff will respond to you within 24 hours.

Please Note :
Refunds will be processed to the payment method you chose at checkout for the purchase amount of the product only, not including shipping costs. We recommend that you return items using a service with a tracking number as you are responsible for the item being received back into our warehouse. No refunds will be provided for items which are lost in transit or received damaged back into our warehouse.

Faulty / Damaged or Incorrect Products

If you received products which were damaged, defective or if we shipped the incorrect item we will gladly refund or exchange the product and pay for the return shipping cost as well as shipping the new item back to you!

To return a faulty product, please follow these steps:

  1. Take photos showing the fault in the item.
  2. Send the photos and a description of the fault by email to info@allforpets.lk including your order number.
  3. Once your photos and description are received, our Customer Service team will review the issue and email you further details.

If you have any questions or need assistance to return an item please contact on 077 619 7555 or email us on info@allforpets.lk